Palm Beach - Excel Hotels & Resorts

All staff were extremely polite and very nice, always smiling and always very helpful. Location of the hotel in relation to the restaurants and bars and the beach was excellent, beach was accessed by a short walk across the small walk way. The restaurants and bars were very plentiful and only a few minutes walk away. We ended up eating three times at Monica's ( a seafood and steak restaurant) absolutely superb!! The on site shops were ideal for buying water and bread, there is a small shop adjacent to the souvenir shop which did wonderful sandwiches and burgers and lovely cold beer, it was perfect. The pool area was always kept very clean by the staff ( except for some lazy guests who couldn't be bothered picking up after themselves). The breakfast food was exceptional and always kept very very clean, for the amount of families and children that used the breakfast self service I never once saw the place left messy, there is nothing more disgusting than food not looking presentable, but I have to say the food preparation and display was always top class, the variety of fresh food on offer was always really very very good and the staff were all the time checking that it was replenished. We didn't eat lunch or dinner at the hotel as we prefer to eat out but I overheard other guests say it was very very good. The chef cooking the omelets was very accommodating and would cook the eggs as you like them. The poolside bar and cafe were great also , you could get sandwiches, pizza etc.. here The onsite Gym was really good, again people need to remember to put the weights back when they were finished with them .There was a kids club but we didn't avail of that as our children are older now. The apartment was great the Aircon in the room was brilliant and really cooled the room down it was very nice and comfortable, the cleaners came every 3 days which was more than enough, however if you did require extra towls or bed linen they always gave them to you.

The Palm Beach Hotel far exceeded our expectations. We were a little sceptical at first due to the price we paid combined with the location we felt there must be a catch however we were impressed with every aspect of the staff, room, pool and location. For what I would consider a budget hotel they do a lot of things right that even your 5 star resorts lack, for example checking in on how your stay is going via Whatsapp and asking if there is anything they can do to assist. The staff I encountered on reception and at the pool were all very attentive, friendly and happy to help. Location wise you can't get better, the hotel sits right on the beach between Las Americas and Costa Adeje where you can enjoy the best of both resorts.

The location of the property was ideal for us. The communal shared areas are always spotlessly clean. Our 2 bed apartment was very spacious and we had a lovely sea view and over looking the pool. Would stay again.

Location is perfect and everything is near you. You can easily manage just by walking but there were lot of electric scooters etc. also available. There is a public parking spot just in front of the hotel and as hotel guest you can get 50% off from the normal price. Nice thing is that pool personnel gives tickets of reserving the pool benches and collects away the towels which were used to hog the pool places.

The staff in the hotel were excellent. Always willing to help, and constantly checking if everything was okay and up to standards. The hotel has a great location. You also have everything you need in the lobby from convenience stores, souvenir shops, barber shop, gym, tobacco shop, pharmacy you name it. If you are tired you don't even have to leave the hotel to get everything you may need. They also gave us a free bottle of sparkling wine for my friend's birthday, which is really appreciated.